We offer Returns and Exchanges for our Lounge Wear products i.e. T-shirts, Pyjamas, Night Dresses and Shorts, as per following rules:
In case you change your mind after placing the order but before your order has been shipped, you can drop us an e-mail at info@soxytoes.com with your order number. As long as your order has not been shipped, we can cancel it and refund your entire paid amount.
1.2 No Return of Used, Worn, Washed or Damaged Items
Soxytoes.com will accept returns ONLY on unused, unworn, unwashed and undamaged products, received in the original packaging and in original condition. Exceptions may apply.
1.3 Maximum Time Limit for Returns
A request to return an item must be made within 7 days of when the item(s) were delivered to you. Exceptions may apply.
1.4 How to Return
(a) Exchange of the product with another product of equal value. In case of exchange, we will dispatch the requested exchange product in 3-4 working days post verification, OR
(b) A money refund via the digital payment methods available with us at the time. In case of refund, please allow up to 15 working days for the refund to reflect in your account.
1.5.2 If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
1.5.3 Shipping costs are non-refundable. Exceptions may apply.
1.6 Support
For any support required at any time during the returns process you may email us on info@soxytoes.com with your order number and the details of your return request and we will do our best to make you happy.
2. PRIVACY POLICIES
2.1 What information do we collect?
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
We only collect personal information from you when you register on our site or place an order. When registering on our site or ordering, you may be asked to enter your name, e-mail address, mailing address and phone number.
You may, however, visit our site anonymously.
2.2 What do we use your information for?
Most of the information which may collect may be used in one of the following ways:
(a) To process transactions; and/or
(b) For logistical operations; and/or
(c) To send you information regarding our products and promotions.
Access to your personal or statistical information is restricted to employees and associates on a need to know basis only.
Your information, whether personal or statistical, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
2.3 What do we use your information for?
Most of the information which may collect may be used in one of the following ways:
(a) To process transactions; and/or
(b) For logistical operations; and/or
(c)To send you information regarding our products and promotions.
Access to your personal or statistical information is restricted to employees and associates on a need to know basis only.
Your information, whether personal or statistical, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
2.4 How do we protect your information?
Our technical team has implemented a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
The security of our servers is outsourced to third party security agencies that provide adequate measures to ensure safety and privacy. All servers are kept in controlled and safe guarded environments, which are both – physical and electronic. While we take serious care of user information we obviously cannot guarantee complete security – something that doesn’t exist online or offline.
2.5 Do we use cookies?
As with most sites, soxytoes.com will place advertising cookies in your computer so that we can understand what interests you. This enables us to present you with a form of retargeting advertising on any other sites – depending on your earlier interaction with soxytoes.com.
This technique does not result in the collection of any personal or impersonal data. This data is collected through the use of pixel tags and cookies, which is industry standard on most websites.
2.6 Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
2.7 Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.
2.8 Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
2.9 Link to Third Party Site
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site.
3.0 Your Consent
By using our site, you consent to our website privacy policy.
3.1 Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email to all registered users notifying them of any changes.
3. PRODUCTS FOR SALE ON THE SITE
3.1 Pricing
Prices for products are described on our website. Prices, products and services may change at soxytoes.com discretion.
3.2 Disclaimer
The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed.
3.3 Product Description
We hereby disclaim any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. We attempt to be as accurate as possible. However, we do not warrant that product descriptions including colour, material used, availability, prices or other content regarding products displayed on the website appear accurately at all times. If a product offered by us is not as described, your remedy is to return it in unused condition.
4. COPYRIGHT NOTICE
This website and its content is copyright of Karma Holdings Private Limited. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
5. ONLINE REGISTRATION AND YOUR ACCOUNT
5.1 Your Account
Your account will be activated upon completing the website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this.
5.2 Termination
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
6. SHIPPING AND DELIVERY POLICY6.1 Shipping inside India is usually free of cost for all orders above Rs 1000 within India Only.
6.2 Title and risk of loss for all products ordered by you shall pass on to you upon soxytoes.com shipment to the shipping carrier.
6.3 We use reliable courier companies and are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer.
6.4 We will usually make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.
7. INDEMNFICATION
You agree to indemnify, defend and hold harmless soxytoes.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by soxytoes.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
8. UNAUTHORIZED CHARGE ON THE CREDIT CARD
If you see charges on your credit/debit card for purchases made on our website and do not recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable us to begin an investigation.
9. CANCELLATION OF FRAUDULENT ORDERS
We regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending and future orders without any liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
10. DISCLAIMER OF WARRANTIES
We endeavor to ensure that all the information on the website is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data, information, and product. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
(a) The use or the inability to use the website or products, or
(b) Unauthorized access to or alteration of your transmissions or data, or
(c) Relating to the services; arising out of or in any way connected with the use or performance of the website.
Neither shall we be responsible for the delay or inability to use the website or related services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control.
You understand and agree that any material and/or data downloaded or otherwise obtained through this website is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.
11. TRANSACTIONS AND PAYMENT
This website can only be used by persons who can form a legally binding contract under the applicable law.
While availing any of the payment method(s) available on the website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction(s), or exceeding the preset limit mutually agreed by you and between your bank(s), or any payment issues arising out of the transaction, or decline of transaction for any other reason(s).
12. INTERPRETATION OF NUMBERS AND GENDERS
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
13. SEVERABILITY
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
14. REGISTERED ADDRESS
Karma Holdings Pvt Ltd
Near Shiv Murti
Village Rangpuri, Plot No. 19G/F, Block - A, KH No. 617 & 618
Old Rangpuri Road, Rangpuri
New Delhi - 110037, India
Email: info@soxytoes.com
15. CUSTOMER CARE HELPLINE
We want you to be happy with your socks and soxytoes.com experience. Even though we have policies set in place, please email us at info@soxytoes.com or whatsapp on +91-8800712935 if you have any problem, and we will do the best to solve it.
Work Hours: 11:00 am to 05:00 pm between Monday-Friday, other than public holidays
Note: Please mention your order number, if any, in the email along with the details of your request.